Last updated: 3 September 2026
What this policy covers
This policy explains what OZZO.TV sells, how recurring charges work, how to stop them, and how to ask for a refund. It applies to purchases made on ozzo.tv. If you bought through an app store rather than on this site, that store took the payment and its own refund process applies.
What you can buy
- Coins. Coins are a balance held on your OZZO.TV account and spent to unlock episodes. You can buy coins in packs, and you can also receive them without paying — through the welcome bonus, daily check-ins and reward tasks. Coins are spendable only on OZZO.TV.
- GOLD membership. GOLD is a recurring subscription that grants a coin allowance when you subscribe plus a daily coin refill, and unlocks GOLD-only premieres and original series. The price and the billing period are shown on the checkout screen before you confirm.
Payments are processed by Stripe, including Apple Pay and Google Pay where your device supports them.
If you bought while using a guest account — that is, without signing in with your email address — your purchase is tied to that browser. Sign in with your email so we can find the purchase if you need to contact us about it.
Automatic renewal
Subscriptions renew automatically at the end of each billing period, and the payment method on file is charged again, until you cancel. The checkout screen says so before you confirm.
How to cancel
You can cancel a subscription yourself: open your profile and use Cancel Subscription. You can also ask us to cancel it for you by writing to support@ozzo.tv from the email address on the account.
Cancelling stops future renewals. On its own it does not reverse a charge that has already been taken — for that, send a refund request as described below.
How to request a refund
Email support@ozzo.tv with the subject line "Refund" and include:
- the email address on your OZZO.TV account;
- the date and amount of the charge;
- what you are asking us to refund — a coin pack, a subscription charge, or both;
- a short description of the problem.
We aim to reply within 2 business days and will confirm the outcome by email. Where a refund is issued, it is returned to the payment method that was charged.
Your statutory rights
Nothing in this policy limits a refund, cancellation or withdrawal right you have under the consumer law that applies to you. Where that law gives you a stronger right than this policy does, that law applies.
Questions
Billing questions that are not refund requests go to the same address. See our contact page for the other ways to reach us.